Privacy Policy

This Privacy Policy describes how Church's Chicken (referred to herein as "we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at chickchurchs.top, use our mobile applications, place orders, participate in promotions, or otherwise interact with our services. Please read this Privacy Policy carefully before using our website or providing any personal information to us.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state privacy regulations.

1. About Us and How to Contact Us

Church's Chicken operates the website chickchurchs.top and provides food service offerings, promotions, loyalty programs, and related digital services to our customers across the United States.

For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us using the information provided above. We will make every effort to respond to your inquiry within 30 days of receipt.

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and interactions with our brand. The categories of personal information we collect include:

2.1 Personal Identification Information

When you register for an account, place an order, sign up for our loyalty program, participate in promotions, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password (for registered accounts)
• Profile photograph (if you choose to upload one)
• Payment information (processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place orders through our website or participate in our food service offerings, we collect:

• Order history and details
• Items purchased and preferences
• Special instructions or dietary preferences
• Transaction amounts and payment methods
• Delivery or pickup location information
• Loyalty points and reward redemption history

2.3 Usage Data and Website Interaction Information

When you visit our website at chickchurchs.top, we automatically collect certain information about your visit, including:

• Pages visited and content viewed
• Time and date of your visit
• Duration of your visit and session data
• Links clicked and actions taken on our website
• Search queries entered on our website
• Referring website or source that directed you to our website
• Shopping cart activity

2.4 Device and Technical Information

We automatically collect technical information about the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Device identifiers and unique device IDs
• Screen resolution and display settings
• Language settings
• Internet service provider
• Mobile network information (for mobile users)

2.5 Location Information

With your permission, we may collect precise geolocation data to help you find nearby Church's Chicken locations, facilitate delivery services, or provide location-based promotions. You may disable location services through your device settings at any time, though this may affect certain features of our website and services.

2.6 Communications and Customer Service Data

When you contact us via email, phone, live chat, or social media, we collect:

• The content of your communications with us
• Records of correspondence and inquiries
• Feedback and survey responses
• Customer service interaction records

2.7 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Please refer to Section 8 of this Privacy Policy for detailed information about our use of cookies.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your social media account to our services or interact with our social media pages
• Third-party delivery platforms and partners
• Marketing partners and data brokers
• Loyalty program partners
• Analytics and advertising service providers

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and loyalty program membership
• Processing payments and refunds
• Providing customer support and responding to your inquiries
• Facilitating delivery or pickup services
• Sending order confirmations and updates
• Verifying your identity and preventing fraud

3.2 Website Improvement and Analytics

• Analyzing website traffic and user behavior to improve our website and services
• Understanding which menu items, promotions, and content are most popular
• Testing new features and improving user experience
• Monitoring and ensuring the technical functionality and security of our website
• Conducting research and analysis to better understand our customers

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Informing you about new menu items, limited-time offers, and events
• Delivering personalized recommendations and targeted advertising based on your preferences and order history
• Administering contests, sweepstakes, and promotional campaigns
• Conducting surveys and collecting feedback

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to legal requests, court orders, and government inquiries
• Protecting our legal rights and interests
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Ensuring the safety of our customers, employees, and the public

3.5 Business Operations

• Maintaining accurate business records
• Managing our relationships with franchise partners and service providers
• Planning and forecasting business operations and inventory
• Evaluating and improving our food products and services

4. Legal Basis for Processing Your Information

Under applicable United States privacy laws, including the CCPA/CPRA, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill your orders and provide our services as requested
• Legitimate Business Interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, particularly for marketing communications and certain data collection activities

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Payment processors: To securely process your payment transactions
• Delivery partners: To fulfill your food delivery orders
• Technology providers: For website hosting, cloud storage, and IT support
• Analytics providers: Such as Google Analytics, to help us understand website usage patterns
• Marketing and advertising platforms: To deliver targeted advertisements and promotional communications
• Email and communication service providers: To send you order confirmations, marketing emails, and other communications
• Customer service platforms: To manage and respond to customer inquiries
• Fraud prevention and security services: To protect against fraudulent transactions and security threats

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using your information for any purpose other than providing services to us.

5.2 Franchise and Affiliated Locations

We may share your information with our franchise partners and affiliated restaurant locations to fulfill orders, manage loyalty programs, and provide consistent services across our network.

5.3 Legal Requirements and Safety

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Church's Chicken
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information with third parties for any other purpose with your explicit consent.

6. Data Security

We take the security of your personal information seriously and implement comprehensive technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our website
• Secure Payment Processing: Payment card information is processed using PCI DSS-compliant payment processors and is never stored on our servers
• Access Controls: We restrict access to personal information to employees and service providers who need it to perform their job functions
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential security risks
• Employee Training: Our employees receive regular training on data privacy and security best practices
• Incident Response: We maintain a data breach response plan and will notify you and relevant authorities in the event of a significant data breach as required by applicable law
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

7.2 Rights Available to All Users

Regardless of your state of residence, we provide all users with the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct any inaccurate information we hold about you
• Right to Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly
• Right to Account Deletion: Registered users may request the deletion of their account and associated data

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: chickchurchs.top

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your personal information. We will respond to your request within 45 days. If we need additional time, we will notify you and may extend the response period by an additional 45 days.

You may authorize an agent to submit a request on your behalf. If you use an authorized agent, we may require written proof of authorization and may still require you to verify your own identity directly with us.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, including maintaining your session and shopping cart. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences, such as language settings, location preferences, and saved menu items.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is being set. Please note that disabling certain cookies may affect the functionality of our website.

You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) opt-out tool: networkadvertising.org/choices
• Digital Advertising Alliance (DAA) opt-out tool: aboutads.info/choices

For more detailed information about our cookie practices, please review our full Cookie Policy available on our website at chickchurchs.top.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete or anonymize it. In some cases, we may anonymize your information and use the anonymized data for analytical or research purposes without further notice to you.

10. Children's Privacy

We take children's privacy very seriously. Our website, online ordering system, loyalty programs, and other digital services are designed for adults aged 18 years and older. We do not knowingly collect personal information from children under 18 years of age.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If we discover that we have inadvertently collected personal information from a child under 18, we will promptly delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take immediate steps to investigate and delete the information from our systems.

Our practices regarding children's privacy are designed to comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws protecting minors' privacy.

11. International Data Transfers

Church's Chicken is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

The data protection laws in the United States and other countries where we operate may differ from those in your country of residence. By using our website and services, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives adequate protection in accordance with applicable data protection laws and this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Church's Chicken. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party websites you visit.

Third-party services that may be integrated with our website include:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party delivery services (DoorDash, Uber Eats, Grubhub)
• Google Maps and location services
• Payment processing platforms
• Analytics services (Google Analytics)

Each of these third parties has their own privacy policy governing the use of information collected through their platforms. We encourage you to familiarize yourself with their privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to browser DNT signals. However, you can manage your tracking preferences through your browser cookie settings and the opt-out mechanisms described in Section 8 of this Privacy Policy.

California residents should note that our practices regarding "Do Not Track" are disclosed pursuant to California's Shine the Light law and the California Online Privacy Protection Act (CalOPPA).

14. Marketing Communications and Opt-Out

With your consent, we may send you promotional emails, push notifications, SMS messages, and other marketing communications about our menu, special offers, promotions, and events.

14.1 How to Opt Out of Marketing Communications

• Email Marketing: Click the "unsubscribe" link found at the bottom of any marketing email we send you
• SMS/Text Messages: Reply "STOP" to any marketing text message you receive from us
• Push Notifications: Adjust your notification settings in our app or your device settings
• Direct Request: Contact us at [email protected] to request removal from our marketing lists

Please note that even if you opt out of marketing communications, we will continue to send you transactional communications such as order confirmations, receipts, and important service updates.

15. How to File a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy laws or this Privacy Policy, you have the right to file a complaint with the relevant data protection authority.

15.1 Filing a Complaint in the United States

In the United States, you may file a privacy-related complaint with the following authorities:

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we can attempt to resolve your concern. Please reach out to us at [email protected].

16. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our website at chickchurchs.top
• Send you an email notification if we have your email address and the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of changes constitutes your acceptance of such changes.

17. Specific Provisions for California Residents

This section applies specifically to residents of California and supplements the information in this Privacy Policy.

17.1 California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

17.2 Categories of Personal Information Collected (CCPA)

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account name)
• Commercial information (purchase history, products ordered)
• Internet or electronic network activity information (browsing history, cookies)
• Geolocation data (with your consent)
• Inferences drawn from personal information to create a profile about your preferences

17.3 Sensitive Personal Information

We may collect certain categories of sensitive personal information, including precise geolocation data and account login credentials. We use this sensitive personal information only for the purposes of providing our services and for no other purpose without your explicit consent.

18. Contact Us for Privacy Inquiries

We are committed to resolving any privacy concerns you may have. If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please contact our Privacy Team: